Return / Refund Policy

Please inspect your merchandise when you receive it before decorating. We cannot accept returns on decorated, excluding irregulars, or washed garments under any circumstances.

  • All claims for shortages, damages, defects etc. must be made within 72 hours of receipt of merchandise.
  • Returns must be authorized by directbuytshirts in advance, by phone or web, and within 14 days of receipt of merchandise.
  • No merchandise will be accepted for return after 30 days from the date of receipt of the merchandise.
  • Claims for returns for defective merchandise must be made in accordance with the warranties in directbuytshirts General Terms & Conditions of Sale.
  • Cancelled orders,returns of unwanted merchandise, returns due to customer error, or refused are subject to a 15% restocking fee based on the quantity and nature of the returned products plus applicable shipping charges. There is a minimum restocking fee of $5.00.
  • Freight on all returns not made via directbuytshirts must be prepaid by you.
  • No returns will be accepted without a Return Authorization form or number from directbuytshirts. Please contact directbuytshirts Customer Service for a return authorization and shipping address.
  • Returns without original corresponding invoice number(s) will be credited at the lowest published price.
  • Merchandise that is not directbuytshirts (meaning sold to you by directbuytshirts) will be returned to you at your expense or disposed of by directbuytshirts.
  • Discontinued or closeout items are not returnable.
  • Altered or embellished products are not returnable excluding irregulars.
  • Returns on dropshipments coming direct from Mill suppliers are not allowed.
  • Defective merchandise must have tape placed over the flaw before returning.
  • It is the responsibility of the buyer to verify the accuracy of style, color, size and quantity on orders shipped to parties other than the buyer prior to decorating.
  • After processing, your money will be refund to the credit card you used for purchase.

Please contact customer service if you have any questions at 315-930-2933.

Cancellation or Changes

Due to our lightening fast order fulfillment, we are unable to make changes or cancellations to an order once it is placed. You can however do a return or exchange once you receive the product.